Help and Support

The Helpdesk - provides technical support services to students, faculty and staff members in DePauw campus community.
Hours

Monday-Thursday 7:30 a.m. - 8:00 p.m.; Friday 7:30 a.m. - 5:00 p.m.; Closed Saturday; Sunday noon - 8 p.m.

Telephone 765.658.4294
E-Mail/Web helpdesk@depauw.edu or www.depauw.edu/it/helpdesk
Walk-Ins Technology Resource Center, Union Building, Lower Level
Sevices offered
  • Answering questions and helping find solutions for computing problems
  • Logging repair & installation requests for University-owned technology equipment in offices, computer labs & technology classrooms
  • Resetting forgotten passwords to DePauw computing accounts
  • Referring your computing problem to appropriate campus IT experts if advanced technical assistance is required

Student Technology Support (formally START)
Hours Monday-Friday 8-5, Consultants will be available in the DML and Julian Labs on the weekends
Telephone 765.658.1094
E-Mail/Web michaelgough@depauw.edu, www.depauw.edu/it/student
Walk-Ins Lower level of the Roy O. West Library

Sevices offered

  • Answering questions and helping find solutions for computing problems
  • Helping students learn new software.
  • Moodle Support
 
Helpguides
 
Healthy Computing Guide
Healthy Body While working on a computer for hours on end, these tips may help with sleepiness and ergonomics.
Healthy Mind To learn more about information overload and distraction and how to coutner those.
Healthy Computer Computer security, Virus Protection, and general tips to healthy computing.
Healthy Community Tips for making your computer theft proof.