Status Hotline - Current Network & System Status

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2008-03-17 Allowing Tigermail to work in Vista*
  The steps below will allow Tigermail to work with IE 7 under Vista. *While we provide this information, we would still like to note that we are not at a point to support the Vista operating system. - - DePauw Help Desk

1. Open Internet Explorer 7
2. Click Tools > Internet Options > Advanced
3. Make sure "Use SSL 2.0" is checked
4. Click OK.

   
, 3/17/2008 11:02:52 AM

2007-11-08 X-Serv -- Password Changes
  If you use the X-Serv in Art, please contact the Help Desk to reset your password.

Out contact information is:

Telephone: 765.658.4294
Walk-ins: Technology Resource Center,
. . . . . . . . Union Building, Lower Level
E-Mail: helpdesk@depauw.edu

   
kmartoglio, 11/9/2007 7:57:13 AM

2007-11-06 Leopard Support
  Leopard, Apple's newest Macintosh Operating System, has been recently released to the general public. As in step with most educational and business practices, we are waiting for more wide-based usage and general industry support before offering support for the Leopard operating system at this time. Two major incompatibility issues are with Novell's Netware (network) and GroupWise clients, which have no clients currently available for the Leopard platform. If you have further questions or comments, please contact the Help Desk.
   
kmartoglio, 12/20/2007 1:55:59 PM

2007-09-03 Vista support
  In waiting for more wide-based usage and general industry support, we are not offering support for the Windows Vista operating system at this time. Two major incompatibility issues are with Novell's Netware (network) and GroupWise clients, which have no clients currently available for the Vista platform. If you have further questions or comments, please contact the Help Desk.
   
kmartoglio, 9/3/2007 8:43:14 AM

2007-08-29 Microsoft Office 2007 at DePauw -- Important Things You Should Know
  Untitled Document

Microsoft Office 2007 is the latest Windows version of the Microsoft productivity suite, which includes Word, Excel, Access, and PowerPoint.

Office 2007 is installed on all First-Year students’ Dell program laptops, and we will be making it available to the rest of campus later this semester. Watch for details.

 

TWO IMPORTANT THINGS YOU SHOULD KNOW ABOUT OFFICE 2007:

 

1. The default file formats (.docx, .xlsx, .mdbx, and .pptx) for Office 2007 files are incompatible with older versions of Office, including Windows Office 2003 and Office 2004 for Mac.

-- If you have Office 2007 installed on your computer, use the "Save As" option to save files in the older format (e.g., “Word 97-2003 Document”) to ensure that faculty members, students and staff who don’t have Office 2007 can read your files.

 

-- If you are a faculty member with Windows Office 2003 or Office 2004 for Mac, instruct your students who have Office 2007 to use the “Save As” option described above when preparing files that they submit to you electronically.

 

-- If you have Windows Office 2003 or Office 2004 for Mac, download and install the following compatibility pack or file converter. When you install these, you can open, edit, and save files that were originally saved in the default Office 2007 formats (.docx, .xlsx, .mdbx, and .pptx).

For Windows Office 2003:

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats (http://support.microsoft.com/kb/923505)

 

For Office 2004 for Mac:

Microsoft Office Open XML File Format Converter for Mac 0.2

(http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/Office2004/ConverterBeta_0_2.xml&secid=4&ssid=36&flgnosysreq=True)

2. The Office 2007 User Interface is very different from previous versions.

The old menus and toolbars (e.g., File, Edit, View) have been replaced with the Ribbon and the Office Button. The new interface segregates file and authoring functions, groups related commands, and provides context-sensitive sets of controls. For more about these new features, there is a good description at http://kb.iu.edu/data/auqi.html.

 

Library and Information Systems will offer demonstration and training sessions for Office 2007 throughout the coming semester. Because the user interface of Office 2007 is so much different from the prior versions, we urge you not to rush to upgrade to the new version. Rather we suggest that you (or a designate from your department) participate in one of the demonstration sessions, and then plan a personal or departmental timeline for migrating to the new system that aligns with your own cycle of activities.

 

If you have questions: More details are available at http://www.depauw.edu/it/helpdesk/office2007 and you can contact Dave Diedriech, ddiedriech@depauw.edu, x6442.

   
kmartoglio, 3/14/2008 2:11:30 PM

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   Scheduled Maintenance Outages

As part of our monthly maintenance program, Information Services will be performing maintenance on the 4th Sunday of each month from 7:00 AM until 12:00 Noon. This will affect email, file and print services. Email, file and print services will be sporadic during this time. Internet access will not be interrupted during this time. We apologize in advance for any inconvenience this may cause. Please feel free to contact us if you have any questions.

  • Luna Insight (digital image database system) -- Weekly from 5:00PM Friday until 5:00AM Saturday
  • Administrative Systems (e-services) -- Weekly from 10:45PM Saturday until 8:00AM Sunday  

     Scheduled Maintenance Calendar for 2006-2007