University Owned Equipment

A primary function of Information Services' Help Desk is to provide support for University owned systems. This not only includes hardware and software support, but connectivity issues and purchasing recommendations.

To report a problem and request service, contact the Help Desk:

Help Desk

Regular Spring / Fall Semester Hours

Monday - Thursday 
  7:30 a.m. to 6:00 p.m.
Friday 
  7:30 a.m. to 5:00 p.m.
Saturday
  Closed
Sunday 
  2:00 p.m. to 6:00 p.m.

Finals / Summer Hours

Starting Monday, May 11th

Monday - Friday 
  7:30 a.m. to 5:00 p.m.

Saturday and Sunday

  Closed
   
Telephone: 
  765.658.4294
Walk-ins: 

  Technology Resource Center,

  Union Building, Lower Level
E-Mail: 
Web: 

 

Aids in Troubleshooting

Several pieces of information can helpful in determining the extent and nature of the problem. Good ideas of what to know when placing a call for help:

  • The kind of equipment you are using, both hardware and software. For example, the make & model number of the offending equipment (computer, printer, scanner, etc.), and the version of Windows and any programs not functioning correctly.
  • What were you doing when the problem started? Have you installed any new components or made any system changes lately? How is it acting differently than usual? When did it last function correctly?
  • A couple of other very basic troubleshooting ideas to try before calling:
    • If it's a device problem, are the power lights on? Can you disconnect and reconnect the power and/or other connections (e.g. network)?
    • If it's a software problem, have you tried shutting down and restarting your system?