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Frequently Asked Questions

Common questions and answers about your DePauw ID card.

Do I get a new card every year?

What do I do if I lose my card?

What if I find my card after I’ve reported it lost or stolen?

How do I get a replacement card?

How much does a replacement card cost?

My card is not giving me access to my residence hall.  What should I do?

What if my ID card is damaged?

How can I check the balance of my accounts on my ID card?

How do I report problems with door readers?


Do I get a new card every year?

No. You keep your DePauw ID card as long as you continue to be a student at DePauw University.

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What do I do if I lose my card?

Because of the privileges associated with your DePauw ID card, it is imperative that you report a lost card immediately by calling the HelpDesk at (765) 658-4253. If you lose your ID OneCard after 5 p.m. or on weekends, you may obtain a temporary door access card from the Office of Public Safety at which time your card will be flagged as “Lost”. This will prevent unauthorized charges to your account. You can also report your ID card lost online by logging in at GET.

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What if I find my card after I’ve reported it lost or stolen?

Contact the HelpDesk or Public Safety to have your card flagged as “Found”, which will make it available for use immediately. You can also report your ID card found online by logging in at GET.

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How do I get a replacement card?

Replacement ID's are available from the HelpDesk Monday through Friday between 7:30 a.m. and 5 p.m.

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How much does a replacement card cost?

The cost to replace a student ID card is $20.00, which is applied to his/her tuition account.

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My card is not giving me access to my residence hall.  What should I do?

Contact the HelpDesk for help resolving building access issues. After 5 p.m. or on weekends, contact Public Safety and a temporary card will be issued to you so you can access your residence hall.

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What if my ID OneCard is damaged?

Should your ID OneCard become unusable or broken due to normal wear and tear, bring it to the HelpDesk and we'll replace it at no charge.

  • "Normal wear and tear" is determined by the HelpDesk staff. 

  • Replacement of cracked, worn, or misused cards will be evaluated on a card-by-card basis.

  • You must surrender your old card in order to obtain a new card. 

  • Punching holes, marking on the card, adding stickers, or altering the card in any way is strictly prohibited.

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How can I check the balance of my accounts on my ID card?

Printed statements detailing account activity are available online at GET or upon request from the HelpDesk.

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How do I report problems with door readers?

Contact the HelpDesk at (765) 658-4253 to report any issues with door readers or card swipes. After 5 p.m. or on weekends, contact the Public Safety Office at (765) 658-4261.

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