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Frequently Asked Questions

Common questions and answers about your ID OneCard.

Do I get a new card every year?

What do I do if I lose my card?

What if I find my card after I’ve reported it lost or stolen?

How do I get a replacement card?

How much does a replacement card cost?

My card is not giving me access to my residence hall.  What should I do?

What if my ID OneCard is damaged?

How can I check the balance of my accounts on my ID OneCard?

How do I report problems with vending or laundry machines?

How do I report problems with door readers?

Do I get a new card every year?

Your card is valid as long as you continue to be a student at DePauw University, so you do not get a new one every year.

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What do I do if I lose my card?

Because of the privileges associated with your ID OneCard, it is imperative that you report a lost card immediately by calling the ID OneCard Office at (765) 658-4253. If you lose your ID OneCard after 5 p.m. or on weekends, you may obtain a temporary door access card from the Office of Public Safety at which time your card will be flagged as “Lost”. This will prevent unauthorized charges to your account.

Replacement ID's for lost cards are available from the ID OneCard Office Monday through Friday between 8:00 a.m. and 5:00 p.m. The cost to replace a student card is $20.00. The ID OneCard Office does not accept payments - all charges are applied to the student's tuition account. All ID OneCards previously issued to the cardholder are permanently deactivated once a replacement card is made.

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What if I find my card after I’ve reported it lost or stolen?

Contact the ID OneCard Office or Public Safety to have your card flagged as “Found”, which will make it available for use immediately.

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How do I get a replacement card?

Replacement ID's are available from the ID OneCard Office Monday through Friday between 8:00 a.m. and 5:00 p.m.

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How much does a replacement card cost?

The cost to replace a student card is $20.00.  The ID OneCard Office does not accept payments - all charges are applied to the student's tuition account.

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My card is not giving me access to my residence hall.  What should I do?

Contact the ID OneCard Office for help resolving building access issues. After 5 p.m or on weekends, contact Public Safety at which time a temporary card will be issued to you so you can access your residence hall.

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What if my ID OneCard is damaged?

Should your ID OneCard become unusable or broken due to normal wear and tear, bring it to the ID OneCard Office and we'll replace it at no charge.

  • "Normal wear and tear" is determined by the ID OneCard Office staff. 
  • Replacement of cracked, worn, or misused cards will be evaluated on a card-by-card basis.
  • You must surrender your old card in order to obtain a new card. 
  • Punching holes, marking on the card, adding stickers, or altering the card in any way is strictly prohibited.

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How can I check the balance of my accounts on my ID OneCard?

Printed statements detailing account activity are available online at ManageMyID or upon request from the ID OneCard Office.

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How do I report problems with vending or laundry machines?

Report issues related to equipment malfunctions in laundry facilities or with vending machines by completing the “Submit a Request” form found when you log in to your e-Services account.

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How do I report problems with door readers?

Contact the ID OneCard Office at (765) 658-4253 to report any issues with door readers or card swipes. After 5 p.m. or on weekends, contact the Public Safety Office at (765) 658-4261.

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