Frequently Asked Questions
Common questions and answers about your ID OneCard.
Your card is valid as long as you continue to be a student at DePauw University, so you do not get a new one every year.
Because of the privileges associated with your ID OneCard, it is imperative that you report a lost card immediately by calling the HelpDesk at (765) 658-4253. If you lose your ID OneCard after 5 p.m. or on weekends, you may obtain a temporary door access card from the Office of Public Safety at which time your card will be flagged as “Lost”. This will prevent unauthorized charges to your account. You can also report your ID OneCard lost by browsing to GET!
Replacement ID's for lost cards are available from the HelpDesk Monday through Friday between 7:30 a.m. and 5 p.m. The cost to replace a student card is $20.00. The HelpDesk does not accept payments - all charges are applied to the student's tuition account. All ID OneCards previously issued to the cardholder are permanently deactivated once a replacement card is made.
Contact the HelpDesk or Public Safety to have your card flagged as “Found”, which will make it available for use immediately. You can also report your ID OneCard found by browsing to GET!
Replacement ID's are available from the HelpDesk Monday through Friday between 7:30 a.m. and 5 p.m.
The cost to replace a student card is $20.00. The HelpDesk does not accept payments - all charges are applied to the student's tuition account.
Contact the HelpDesk for help resolving building access issues. After 5 p.m. or on weekends, contact Public Safety and a temporary card will be issued to you so you can access your residence hall.
Should your ID OneCard become unusable or broken due to normal wear and tear, bring it to the HelpDesk and we'll replace it at no charge.
"Normal wear and tear" is determined by the HelpDesk staff.
Replacement of cracked, worn, or misused cards will be evaluated on a card-by-card basis.
You must surrender your old card in order to obtain a new card.
Punching holes, marking on the card, adding stickers, or altering the card in any way is strictly prohibited.
Printed statements detailing account activity are available online at GET or upon request from the HelpDesk.
Contact the HelpDesk at (765) 658-4253 to report any issues with door readers or card swipes. After 5 p.m. or on weekends, contact the Public Safety Office at (765) 658-4261.