Supporting campus support staff: library outreach to secretaries and others
Poster presented at American Library Association 2005 Annual Conference
Chicago, IL - June, 2005
by Kathryn Courtland Millis (millisk@depauw.edu) and Tiffany Anderson Hebb (thebb@depauw.edu)

Abstract:
Most academic libraries have reference and instruction goals and plans for students and faculty, but fewer target other campus constituencies. Department secretaries and staff in most campus offices have information needs that our resources and services address. They need and deserve our help learning new library resources just as much as do our core patrons.

 

Faculty members regularly ask department secretaries to find articles and print or post them to BlackBoard or WebCT, or to gather information about desired textbooks, potential publishers, etc.

 

Staffs in other offices (e.g., multicultural affairs, athletics, or financial aid) need information about successful projects at peer institutions; about laws, grants, and government programs; about serving special populations, etc. A few attended campus wide workshops on our new catalog, etc., but most assumed that our target audience was students and faculty, not them.

 

DePauw University Libraries have undertaken an outreach & training program to serve these populations.

 

Our poster illustrates how we promote & show how to use:

 

Poster (This is a single, rather large PowerPoint slide. To view it properly, right-click and save it to your computer, then open it using PowerPoint.)

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