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1
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- IHETS/IPSE All-Partners Conference
- Indianapolis, IN – April 15, 2005
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2
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- IM (Instant Messaging, a.k.a. chat) client.
- Freeware
- Stand-alone
- Logs into multiple IM accounts simultaneously through one interface.
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3
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- Your students IM, and they have questions you would rather they ask you
than their friends.
- Advise writing or research projects at their time of need.
- Students will think you’re cool!
- Easily expand your availability and make your office hours or desk time
more productive.
- Communicate with colleagues in other offices, buildings, or campuses.
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4
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- 26% IM daily.
- 70.3% are also researching or surfing the web
- 38% are also word processing
- 29% say IM is their primary Internet communication medium.
- Only 5% have IM’ed with professors.
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5
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6
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7
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8
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- Most ask convenient & familiar people – friends & family - for
help before faculty or librarians.
- “Most students seemed reluctant to ask teachers and librarians for
help.”
- “A sophomore who had to write a philosophical essay on the existence of
God turned first to a friend's grandmother known for her knowledge of
the Bible.”
- “A senior asked a fellow psychology major who had conducted research on
the same topic for suggestions on books she could use to get started.”
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9
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10
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- 91% communicate more often with friends off campus because of IM.
- 66% communicate more often with friends in other dorms because of IM.
- If you IM, they may communicate and bond more with you too.
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11
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12
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- Most reports on IM show lots of abbreviations, misspellings, &
jargon.
- But they’re mostly looking at teens.
- Baron’s research on college students finds:
- They “outgrow” casual IM writing.
- There are few abbreviations, acronyms, or emoticons.
- Spelling is reasonably good.
- Contractions are not ubiquitous.
- Grammar and vocabulary are sometimes reasonably sophisticated.
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13
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- 74% of online teens IM.
- 19% say IM’s the main way they contact friends.
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14
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- 71% of teens say Internet was “the major source” for their most recent
research project.
- They’re already online, so IM takes little effort.
- 41% use email or IM to contact classmates & teachers about
schoolwork.
- They will probably expect us to be as available via IM as phone or
email.
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15
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- 53 million American adults IM.
- 42% of Internet users IM.
- Just under 13 million people IM daily.
- 36% of chat users IM every day.
- 46% of Generation Y (18-27 years) report using IM more frequently than
email.
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16
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17
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- 21% of IM users IM at work.
- 40% of IM users at work mostly IM with co-workers:
- “Are you busy at 2 today?”
- “I’m getting swamped! Can you come help me?”
- “When you get a minute, can you look up. . . ?”
- “I’ve got someone on the phone who needs help, & I’m stumped. Do you have any
suggestions on. . .”
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18
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- Communicate with users of several IM clients, while opening only one
program.
- Log in to multiple work and personal accounts simultaneously.
- Be available to students (etc.) on THEIR turf.
- Don’t ask them to learn a new program to IM you.
- It’s free!
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19
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20
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21
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- What they’ve always seen -their usual AIM, Yahoo, MSN, or ICQ screen
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22
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- Groups or folders of “contacts”
- Arranged how you like
- Students / faculty / staff / colleagues
- Course name
- Etc.
- Individuals by name or nickname
- Change the “skin” for new colors and graphics.
- Match your campus colors!
- Or your favorite colors.
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23
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24
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25
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- $25 license
- Adds Novell® GroupWise® Messenger.
- Adds video chat.
- Adds spell checker.
- Compiles data from chat sessions:
- Date, time, length of chats.
- Chat history by buddy, keywords, etc.
- Bookmark text in chat logs.
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26
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- Pew Internet & American Life Project: How Americans Use Instant
Messaging (2004)
http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf
- Pew Internet & American Life Project: Internet Goes to College
(2002) http://www.pewinternet.org/pdfs/PIP_College_Report.pdf
- Pew Internet & American Life Project: The Internet and Education
(2001)
http://www.pewinternet.org/pdfs/PIP_Schools_Report.pdf
- The Mercury Project for Instant Messaging Studies
http://www.stanford.edu/class/pwr3-25/group2/main.html
- “Socialization in the “Virtual Hallway”: Instant Messaging in the
Asynchronous Web-based Distance Education Classroom” (2002)
http://dlist.sir.arizona.edu/archive/00000735/01/virthall.p
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27
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- “Instant Messaging by American College Students: A Case Study in
Computer-Mediated Communication”
Naomi S. Baron
nbaron@american.edu
- “Undergraduate Research Behavior: Using Focus Groups to Generate
Theory,”
Valentine, Barbara, Journal of Academic Librarianship, 00991333,
Nov93, Vol. 19, Issue 5
http://search.epnet.com/login.aspx?direct=true&db=tfh&an=9407125746
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28
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- Tiffany A. Hebb
- Kathryn Courtland Millis
- www.depauw.edu/libraries
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Notes
