DePauw University uses the Parchment Exchange document ordering and delivery service. Parchment Exchange offers the highest available level of security and efficiency for transcript ordering and delivery. Using this system, you may:
- send official electronic transcripts anywhere in the world in secure Certified PDF (cPDF) format.
- mail an official paper copy of your transcript via the US Postal Service or express FEDEX.
- attach additional electronic documents (e.g. a resume, portfolio, or graduate school application) to transcript
- receive real-time updates via email or text messages regarding status of and activity related to your transcript or other documents
- use optional tracking for electronic transcripts
- provide identifying and payment information in a secure environment that adheres to the strict set of requirements for credit card processing as defined by the Payment Card Industry Data Security Standard (PCI DSS).
REQUESTING A TRANSCRIPT
Federal law stipulates that transcripts may only be issued with the student's formal authorization, which can be issued by creating an account in the DePauw Transcript Ordering Portal. Phone and email requests cannot be honored. Signed, printed requests require special handling. Information needed:
- full current name
- any and all previous names
- last four digits of social security number (student ID for international students who do not have an SSN)
- day time phone number
- current mailing address
- e-mail address
- year of graduation or date of last attendance at DePauw
- date of birth
- name, title, complete address of person to whom the transcript is to be mailed OR email address for electronic delivery.
- number of copies to be sent
COST FOR A TRANSCRIPT
- $7 for electronic delivery in cPDF format
- $8 for paper transcript picked up at Registrar's Office
- $10 for paper transcript mailed via U.S. Postal Service
- $18 for paper transcript mailed via domestic FEDEX express mail
- $28 for paper transcript mailed via international FEDEX express mail
PROCESSING TIME AND HOLDS
- transcripts are processed and post marked 1-3 business days from receipt of request. If you have requested that the transcript processing be delayed until final grades and/or degrees are posted on the transcripts, then the transcripts are processed approximately 3-5 days after final grades have been posted each semester.
- transcripts are not issued until all accounts with the University are cleared. If you have a hold on your academic records, you will receive an email notification
- that the transcript cannot be processed until the hold is cleared. Current students may check to see if there are any holds in the Student Profile of e-services.
FREQUENTLY ASKED QUESTIONS
What if I still have transcripts remaining on my transcript account?
Between February 25, 2007 and August 7, 2011, all students and alumni were issued transcript accounts stocked with 10 transcripts. Once that stock had been depleted, it could be restocked with an additional 10 transcripts for a fee of $40 (later $45). If you did pay to have your account restocked and there is still a balance in it, you may order transcripts on that account. These orders must use this paper request form: Transcript Request Form. These requests must be for paper transcripts to be mailed. If you think that you might have a transcript account balance, call the Registrar's Office to see how many transcripts you have remaining. This option is only available for those who paid to have their account restocked.
Why Electronic Ordering?
Your academic transcript is a FERPA protected academic record. To release it, we must have your formal authorization. When FERPA was enacted in 1974, authorization generally was in the form of a signed transcript request which contained enough identifying information to allow us to verify the request. Typically, that identifying information included the social security number and date of birth. As concerns about identity theft have grown in recent years, the signed request with identifying information mailed to a University office has become increasingly problematic for a secure transaction. Added to this is the problem presented by the strong preference among transcript orderers for credit card payment. DePauw's online ordering system, which is operated by Parchment, Inc., offers the highest level of security available for transcript transactions. All the personal information you enter when creating an account is stored and sent in a strongly encrypted format, your credit card transactions are protected by the PCI DSS standards, and only authorized personnel in the Registrar's Office have access to your order information.
Why Electronic Transcripts?
- Fast. Once we process an electronic delivery order, it is immediately available to the recipient. No waiting for mail delivery.
- Authentic. Historically, much of the value of a transcript lay in its authenticity. For paper transcripts, this meant using "security" papers that had identifying marks, such as university seals, and embedded security features that make the official transcript difficult to forge or copy. A cPDF document uses a different strategy for authentication. DePauw is registered to issue cPDF documents with Geotrust. Your cPDF document comes with a blue ribbon certification that assures the recipient that the document was issued by DePauw and no one else.
- Convenient. In the last two years, we have seen many institutions either prefer or require authentic electronic transcripts. This has been particularly true of graduate schools, government offices, and large employment services. For them, the electronic transcript is more reliable (the email notification works much better than the mail), easier to handle (especially now that other records are kept in electronic format rather than paper files), and more secure.