What to expect when scheduling?
How to schedule an appointment
You can call Counseling Services at 765-658-4268 or drop by to schedule an intake assessment at a time that is convenient to your schedule. Additionally, since many students use our services, there may be a waiting period as the semester goes on (usually from a few days up to 2 weeks) before your intake assessment can be scheduled.
Emergency appointments are also available at 11 am and 3 pm daily for students experiencing significant distress and who need to be seen that same day. Scheduling of these appointments starts at 8:00 am Monday-Friday. If you are in crisis, please inform the receptionist and we will make every attempt to respond to you as soon as possible.
Plan to arrive 15-20 minutes early to complete the initial paperwork. You and your counselor will then begin an assessment of your concerns and decide how Counseling Services may be of assistance to you. By the end of this appointment, your counselor will help you summarize your concerns and explore treatment options for resolving them.
If it is decided that the services offered at Counseling Services are appropriate for your needs, we will email you the name of your assigned therapist the Friday following your intake assessment and ask that you call the center to schedule an ongoing appointment with this clinician. During an early visit with your counselor, you will establish goals for counseling and determine the approximate number of sessions you will attend. Brief individual counseling sessions are typically scheduled on a bi-weekly basis for approximately 45 minutes per session.
Counseling Services provides short-term counseling and many issues can be addressed within this model. If at any time your counselor determines other services are better suited to your needs, Counseling Services will assist you in setting up services with appropriate off-campus providers. Ongoing appointments are available between the hours of 8:00 am and 5:00 pm Monday to Friday.
Canceling an Appointment
If you must miss a session due to illness or emergency, please contact the center to cancel the appointment 24 hours in advance. Services at Counseling Services are offered on an appointment basis. Time is reserved in our schedules whenever a student requests services. We also provide optional email reminders to help students attend these appointments. Canceling or missing appointments cause problems that go beyond a financial impact on our center. When an appointment is made, it takes an available time slot away from another client and missed appointments delay the delivery of health care to other clients, some who are in crisis.
You should be aware of the following policy that exists at Counseling Services regarding missed appointments. This policy is necessary in order to serve as many DePauw University students as possible and we regret any hardships this may cause.
Any student who misses two consecutive counseling appointments, without prior notification, will be unable to schedule additional appointments with Counseling Services for the remainder of that particular semester. Additionally, any student who misses two psychiatric appointment (even if not consecutive) without prior advance notification, will be unable to schedule additional appointments with our consulting psychiatrist for the remainder of the academic year.
The above policy does not apply to crisis situations. The center is always available during regular office hours to any DePauw University-enrolled student experiencing a crisis or psychological emergency, regardless of prior missed appointments.
Psychiatric Services No-Show/Late Cancellation/Reschedule Fee Policy
Counseling Services implemented a fee policy for missed psychiatric appointments. A charge of $85 and/or $165 will be assessed for each no show, late cancellation and/or reschedule psychiatric follow-up and/or psychiatric evaluation appointment respectively if less than 24 hours’ notice is given. A “late cancellation/reschedule” is canceling/rescheduling an appointment without calling us 24 hours in advance.
However, we understand that situations such as medical emergencies occasionally arise when an appointment cannot be kept and adequate notice is not possible. These situations will be considered on a case by case basis by the director of Counseling Services provided we receive documentation of the emergency within a week of the missed appointment.