IT HelpDesk

Find answers 24/7

The IT KnowledgeBase provides information and instructions for IT resources.

These checklists include topics that are most relevant to:

• On-Campus Student Learners
• Remote Student Learners
• Faculty & Staff

Report an IT request or issue

Report issues or requests quickly:

• Submit an IT Technology Request online (more info about how to submit a request)
• Email: HelpDesk@depauw.edu
• Call: 765-658-4294

Contact us or schedule an appointment

Monday - Friday, 8am - 5pm

Walk-in or by appointment

Walk-ins are welcome, but appointments are encouraged to ensure the right staff are available when you arrive.

This time is useful for:

• ID card processing
• Picking up and returning checkout equipment
• Issues that cannot be resolved remotely

Monday - Friday, 8am - 5pm

HelpDesk@depauw.edu

765-658-4294

Google Chat (live chat or video conference with HelpDesk@depauw.edu)

If additional attention or troubleshooting is needed, we will escalate a FAMIS technology support ticket to an Information Services staff member with specialized experience. If they have questions after reviewing the ticket, they may:

• Contact you to request additional information.
• Reserve time to meet with you virtually through a secure support session. During this session, they may ask for your permission to share your screen with them.

Check in/out A/V equipment

Go to IT Equipment Reservations to see what is available and submit a request.

Replacement ID cards

Go to DePauw ID Card Request to let us know you need a replacement ID card.