IT HelpDesk
Providing technical support to students, faculty, and staff members.
Find answers 24/7The IT KnowledgeBase provides information and instructions for IT resources. These checklists include topics that are most relevant to: |
Report an IT request or issueReport issues or requests quickly:
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Contact us or schedule an appointment |
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Monday - Friday, 8am - 5pm |
Walk-in or by appointment Walk-ins are welcome, but appointments are encouraged to ensure the right staff are available when you arrive. This time is useful for:
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Monday - Friday, 8am - 5pm |
765-658-4294 Google Chat (live chat or video conference with HelpDesk@depauw.edu) |
If additional attention or troubleshooting is needed, we will escalate a FAMIS technology support ticket to an Information Services staff member with specialized experience. If they have questions after reviewing the ticket, they may:
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Check in/out A/V equipment
Go to IT Equipment Reservations to see what is available and submit a request. |
Replacement ID cards
Go to DePauw ID Card Request to let us know you need a replacement ID card. |
Resources for Remote Learning, Teaching, and working
- For Students
- For Faculty and Staff Members
Last updated: 10-Mar-2021
Self-help support documentation is found on the IT KnowledgeBase at kb.depauw.edu .

Visit the HelpDesk in Julian room 163.

Software issues? Contact the HelpDesk for expert advice.

Client Information Specialist helping a student.

Intern walking a student through adding wireless network access to their laptop.

Students preparing their laptops for campus technology at the beginning of the academic year.
