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Laptop Support

If you are a DePauw student and need assistance with your laptop you can contact the DePauw HelpDesk at HelpDesk@depauw.edu, 765-658-4294, or stop by our office on the lower level of the Union Building.

The HelpDesk staff offers assistance with software installs and virus removal; however, we are not authorized to service or repair laptops. The following information should help you determine the best way to have your laptop serviced. 

Apple Laptops

Warranty Repairs

  • Apple laptops come with a one year warranty. 

  • AppleCare is an optional add-on purchase that extends the standard warranty to three years.

  • Accidental damage is not covered under the Apple warranty or AppleCare, but it is worth checking with Apple as they will sometimes allow repairs for some types of accidents.

  • Warranty repairs must be done at an Apple Authorized Service Center. Nearby options include:

    • The Apple Store at the Fashion Mall at Keystone in Indianapolis is the nearest Apple Store to Greencastle.

    • The MacExperience is an authorized Apple Service Provider located in Bloomington, Indiana.

    • Best Buy stores that have “Geek Squad” services are authorized for Apple repairs.  The Best Buy in Avon, IN, has a Geek Squad and can do these repairs. Call (317) 271-5690 or schedule an appointment at www.bestbuy.com.

    • Call Apple directly at 800-APL-CARE.

Out-of-Warranty Repairs

  • Any of the above sources will do out-of-warranty repairs for a fee.

Warranty Unknown

  • You can check your Service and Support coverage by entering the serial number from your Mac at the Apple Check Coverage site.

HP (Hewlett Packard) Laptops

Warranty Repairs

  • Call Hewlett Packard as these systems typically come with on-site warranty repair.

  • Accidental damage may be included in your warranty.

  • Call HP at 866-625-1175.

Out-of-Warranty Repairs

  • Call HP at 866-625-1175.

Warranty Unknown

Other Windows Systems

  • Contact the vendor where you purchased your system or the manufacturer.