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Laptop Support

Office Hours

During our normal office hours, several members of the IT staff are monitoring the phone and email hourly. Outside of our normal office hours, we will review your request or issue and respond appropriately. Please contact us at HelpDesk@depauw.edu or 765-658-4294.

The HelpDesk staff offers assistance with software installs and virus removal; however, we are not authorized to service or repair laptops. The following information should help you determine the best way to have your laptop serviced. 

Apple Laptops

Warranty Repairs

  • Apple laptops come with a one year warranty. AppleCare is an optional add-on purchase that extends the standard warranty to three years.
  • Accidental damage is not covered under the Apple warranty nor AppleCare, but it is worth checking with Apple as they will sometimes allow repairs for some types of accidents.
  • Warranty repairs must be done at an Apple Authorized Service Center. Nearby options include:
    • The Apple Store at the Fashion Mall at Keystone in Indianapolis is the nearest Apple Store to Greencastle.
    • The MacExperience is an authorized Apple Service Provider located in Bloomington, Indiana.
    • Best Buy stores that have “Geek Squad” services are authorized for Apple repairs.  The Best Buy in Avon, Indiana, has a Geek Squad and can do Apple repairs. Call (317) 271-5690 or schedule an appointment at www.bestbuy.com.
    • Call Apple directly at 800-APL-CARE.

Out-of-Warranty Repairs

  • Any of the above sources will do out-of-warranty repairs for a fee.

Warranty Unknown

  • You can check your service and support coverage by entering the serial number from your Mac at the Apple Check Coverage website.

Hewlett Packard (HP) Laptops

Warranty Repairs

  • Call Hewlett Packard as these systems typically come with on-site warranty repair.
  • Accidental damage may be included in your warranty.
  • Call HP at (866) 625-1175.

Out-of-Warranty Repairs

  • Call HP at (866) 625-1175.

Warranty Unknown

Other Windows Systems

  • Contact the vendor where you purchased your system or the manufacturer.