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Laptop Support

 

We are sorry to report that the Technology Service Depot, which was operated by Bell Techlogix inside Eli's Books has closed as of November 18, 2016.

 

If you are a DePauw student and need assistance with your laptop you can contact the DePauw Help Desk at helpdesk@depauw.edu, 765-658-4294, or in person in the lower level of the Union Building.

The HelpDesk can help with software installs or virus removal, but if your laptop needs to be repaired, the Help Desk is not able to offer this service.  The following information should help you determine the best way to have your laptop serviced. 

Apple Laptops

Warranty Repairs

  • Apple laptops come with a 1 year warranty. 
  • AppleCare (an optional add-on purchase) extends the standard warranty to 3 years.
  • Accidental damage is not covered under the Apple warranty or AppleCare, but it is worth checking with Apple as they will sometimes let it pass.
  • Warranty repairs must be done at an Apple Authorized Service Center. Nearby options include:
    • Visit an Apple Store. The Apple Store at the Fashion Mall at Keystone in Indianapolis is the nearest store to Greencastle.
    • Best Buy stores who have “Geek Squad” services are authorized for Apple repairs.  The Best Buy in Avon, IN, has a Geek Squad and can do these repairs.  Call (317) 271-5690 or schedule an appointment at www.bestbuy.com.
    • Call Apple Directly at 800-APL-CARE

Out-of-Warranty Repairs

  • Any of the above sources will do out of warranty repairs.
  • WynWay in downtown Greencastle can also perform many out-of-warranty Apple repairs.

Warranty Unknown

HP Elitebook Laptops

Warranty Repairs

  • Call Hewlett Packard as these systems typically come with on-site warranty repair.
  • Accidental damage may be included in your warranty.
  • Call HP at 866-625-1175

Out-of-Warranty Repairs

  • Call HP at 866-625-1175
  • WynWay in downtown Greencastle can also perform most HP Elitebook repairs

Warranty Unknown

Other Windows Systems

  • Contact the vendor where you purchased your system, or the manufacturer.
  • WynWay in Greencastle is particularly helpful when determining warranty status and repairing other systems.