Office of Media Relations
101 E. Seminary St.
Greencastle, IN, 46135-0037
Associate Professor of Psychology
Industrial/Organizational psychology, Emotional labor, Work-family conflict, Workplace stress, Personality impact on worker stress, Customer service, Customer satisfaction, Organizational justice (fair treatment of employees)
Sharmin Tunguz focuses on Industrial/Organizational psychology, which is psychology applied to the workplace. She has a special interest in emotional labor, or the management of a person's emotions as part of a job requirement.
Tunguz has conducted research with students in two particular areas: (1) Work-family conflict, finding that employees who have to constantly juggle work and family demands will also experience more emotional labor in the workplace. (2) Work-family conflict from children's point of view of their parents. The research indicated that parents who are highly conscientious about being parents experienced even higher work-family conflict strain. Although it was theorized that the more diligent parents would tend to be more efficient and reduce work-family conflict, in fact, the more diligent parents put even more pressure on themselves.